Annual Report 2024

MediCare Super Speciality Hospital

Mumbai, Maharashtra

A comprehensive performance review of clinical excellence, financial growth,
and patient outcomes across all four branches in Maharashtra.

0 Total Patients
0 Total Revenue
0 Total Beds
0 Staff Members
NABH Accredited JCI Accredited ISO 9001:2015 NABL Certified CRISIL AA+
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Hospital Overview

Established in 1998, MediCare has grown into Maharashtra's premier tertiary-care network with 28 specialities across 4 branches.

🏥

Flagship Campus

Bandra-Kurla Complex, Mumbai

400Beds
28Specialities
2,18,400Patients 2024
Est. 1998
🏥

Pune Branch

Koregaon Park, Pune

150Beds
18Specialities
98,200Patients
Est. 2008
🏥

Nashik Branch

College Road, Nashik

100Beds
12Specialities
61,500Patients
Est. 2014
🏥

Nagpur Branch

Dharampeth, Nagpur

100Beds
12Specialities
34,400Patients
Est. 2019
NABHValid till March 2026
JCIValid till November 2025
ISO 9001:2015Valid till August 2026
NABLValid till June 2026
CRISIL AA+Financial Rating

Patient Statistics

4,77,850 total patient interactions in 2024 — a 9.6% year-on-year increase across all service lines.

👥
3,24,800
OPD Patients
↑ 8.8% YoY
🛏️
87,700
IPD Admissions
↑ 10.7% YoY
🔬
24,350
Surgeries
↑ 11.7% YoY
🚨
41,200
Emergency Cases
↑ 9.6% YoY
💻
31,500
Telemedicine
↑ 73.1% YoY
🌍
1,240
International Patients
↑ 26.5% YoY

Department-wise OPD Distribution

Monthly Patient Trend 2024

82.4%Bed Occupancy Rate
87.2%OT Utilisation
4.2 daysAvg Length of Stay
97.1%Discharge Rate
4.7 minEmergency Response

Financial Summary

₹128.40 Crore total revenue with a 25% net profit margin — the strongest financial performance in the hospital's history.

Total Revenue FY 2024
₹128.40 Cr
↑ 13.8% vs FY 2023
Net Profit (PAT)
₹32.10 Cr
↑ 20.7% vs FY 2023
EBITDA
₹38.70 Cr
30.1% Margin
Net Profit Margin
25.0%
↑ 1.4 pp vs 2023

Quarterly Revenue vs Profit

Billing Mode Split

Department-wise Revenue Contribution (₹ Crore)

Doctor & Staff Report

2,847 dedicated professionals across clinical, nursing, paramedical, and administrative functions.

Senior Consultants186
Junior Consultants / Fellows94
Resident Doctors (PG)148
Nursing Staff820
Paramedical Staff340
Pharmacy Staff124
Lab & Radiology Tech186
Administrative & Support949

Top Performing Doctors — 2024

#DoctorDepartmentTotal PatientsRevenue (₹ Cr)Performance
1Dr. Anil SharmaCardiology11,7408.20
2Dr. Rajiv SinghaniaOrthopaedics10,5406.80
3Dr. Rekha NambiarGynaecology9,6404.20
4Dr. Ramesh GuptaNeurology8,600
5Dr. Smita KulkarniPaediatrics8,020
6Dr. Sunil KapoorCardiac Surgery4,5009.40
7Dr. Kavita DesaiOncology7,6007.20
8Dr. Ajay KulkarniNeurosurgery6,0407.60
9Dr. Ashok TiwariGastroenterology6,180
10Dr. Manish TomarUrology5,0004.60

Surgery & Procedure Report

24,350 surgeries performed in 2024 with a 98.4% overall success rate across 18 operating theatres.

24,350Total Surgeries
98.4%Success Rate
1,240Robotic Surgeries
87.2%OT Utilisation
22 minAvg OT Turnaround
0.34%Return to OT Rate

Top 10 Surgeries by Volume

Surgery Type Distribution

01

Total Knee Replacement

Dr. Rajiv Singhania

2,840 cases99.2% success₹1,85,000 avg
02

Coronary Angioplasty (PTCA)

Dr. Anil Sharma

2,480 cases98.8% success₹2,40,000 avg
03

Laparoscopic Cholecystectomy

Dr. Ashok Tiwari

2,120 cases99.6% success₹48,000 avg
04

Caesarean Section (LSCS)

Dr. Rekha Nambiar

1,840 cases99.8% success₹62,000 avg
05

CABG (Bypass Surgery)

Dr. Sunil Kapoor

1,240 cases97.4% success₹3,80,000 avg
06

Spine Surgery (TLIF/PLIF)

Dr. Pooja Bhatt

1,180 cases97.8% success₹2,20,000 avg

Pharmacy & Inventory

₹18.20 Crore pharmacy revenue with 36.3% gross margin and 8.4x inventory turnover across 4,820 SKUs.

₹18.20 Cr
Total Revenue
36.3%
Gross Margin
8.4x
Inventory Turnover
4,820
SKUs Managed
62.4%
Generic Dispensing
18
Stockout Incidents

Top 10 Medicines by Revenue (₹ Lakh)

Inventory Health Indicators

Expired Stock Written Off
₹14.20 Lakh
Near-Expiry Stock (>6 months)
₹8.40 Lakh
Average Inventory Days
43 Days
Active Vendor Count
186
Total Procurement Cost
₹11.60 Cr
Purchase Orders Raised
2,840

Insurance & TPA Report

₹57.78 Crore insurance revenue from 39,465 claims with an 89.1% approval rate across 38 empanelled insurers.

39,465Claims Filed
35,142Claims Approved (89.1%)
4,323Claims Rejected (10.9%)
2,840Claims Pending

Top 10 Insurers by Revenue (₹ Cr)

Claim Rejection Reasons

18.4 daysAvg Settlement Time
₹16,440Avg Claim Value
71.2%Cashless Claims
94.2%Pre-auth Approval Rate
42.8%Denial Appeal Success
₹8.42 CrPending Claims Value

Equipment & Infrastructure

₹3.10 Crore annual maintenance budget covering 350+ pieces of major medical equipment with 100% AMC on critical systems.

🛏️
750
Total Beds
🏥
120
ICU Beds
⚕️
18
Operating Theatres
❤️
3
Cath Labs
🔬
32
Dialysis Stations
🚑
8
ALS Ambulances

Major Equipment Register

EquipmentMake / ModelLocationYearConditionMaint. Cost (₹L)Next Service
3T MRI ScannerSiemens MAGNETOM Vida 3TMumbai2021Excellent18.40Apr 2025
128-Slice CT ScannerPhilips Incisive CT 128Mumbai2022Excellent9.80May 2025
PET-CT ScannerSiemens Biograph mCT 64Mumbai2020Excellent22.60Apr 2025
Cath Lab (Biplane)Philips Azurion 7 B20/15Mumbai2022Excellent16.80May 2025
Linear Accelerator (LINAC)Varian TrueBeam STxMumbai2021Excellent28.40Apr 2025
Robotic Surgery SystemIntuitive Da Vinci XiMumbai2020Good32.60May 2025
1.5T MRI ScannerGE SIGNA Artist 1.5TPune2019Good12.60Mar 2025
Endoscopy Tower (GI)Olympus EVIS X1Mumbai2023Excellent4.80May 2025

Patient Feedback & Quality

Overall NPS of 72 with 88.4% patient satisfaction — exceeding all NABH benchmarks across every quality indicator.

72
Hospital NPS
88.4%
Patient Satisfaction
Benchmark: >80%
✓ Exceeds
96.8%
Complaint Resolution
Benchmark: >90%
✓ Exceeds
3.2%
30-day Readmission
Benchmark: <5%
✓ Exceeds
0.82%
HAI Rate
Benchmark: <2%
✓ Exceeds
0.12%
Medication Error Rate
Benchmark: <0.5%
✓ Exceeds
94.6%
Hand Hygiene Compliance
Benchmark: >90%
✓ Exceeds

Department-wise NPS Score

Goals & Strategic Plan 2025

Targeting ₹150 Crore revenue, 900 beds, 8 new departments, and 406 new hires.

💰
₹150 Cr
Revenue Target
↑ 16.8% from 2024
🛏️
900
Total Beds
+150 new beds
🏥
8
New Departments
BMT, Liver Transplant & more
👨‍⚕️
406
New Hires
₹22.12 Cr HR investment
📱
₹7.10 Cr
Digital Investment
AI, EHR, IoT, App
78
NPS Target
↑ from 72 in 2024

5 Strategic Pillars for 2025

01

Clinical Excellence

Launch BMT, Liver Transplant, and Comprehensive Stroke Centre to address unmet tertiary care needs.

02

Digital Transformation

Achieve paperless operations by Q3 2025 through full EHR, AI diagnostics, and MediCare+ app.

03

Capacity Expansion

Add 150 beds across all branches with focus on ICU, transplant, and geriatric care.

04

Talent & Culture

Hire 406 professionals, invest in leadership development, reduce attrition below 7%.

05

Quality & Safety

Renew JCI accreditation, achieve Gold Green Hospital certification, drive HAI below 0.60%.